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CoreCampus Support
  1. CoreCampus Support
  2. CoreCampus Support

CoreCampus Support

Use this option to reach out to the CoreCampus Support Team using the options provided.

  • Inquiry

    General Inquiry for Information with the CoreCampus Software

  • Technical support

    Need help configuring or troubleshooting? Select this to request assistance.

  • Report a bug

    Tell us the problems you're experiencing.

  • Suggest an Improvement or New Feature

    Let us know your idea for an improvement or new feature

  • Training Request (Billable)

    Request System Training

  • System Down

    Please Fill Out This Form if your System is Down or Locked

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